When using the Juno webmail services, you might get the connection failure issues, as the member ID or the password you have entered is wrong. This problem is also known as the Error 691: Username and password incorrect. At such time, you need to input the password all in lower case letters. If the password isn’t working, check that the Caps Lock key isn’t active. If you forgot the password, ask the solution of experts just by dialing the Juno customer phone number. As many factors can cause error 691: invalid Member ID or Password, so follow the listed guidance to diagnose the cause of the error and solve them out instantly.
- Check the Member ID and Password
Make sure that you’re entering the correct Juno user ID and password. Also, ensure that you have entered the password into lowercase letters. If your password isn’t accomplishing, make sure that the Caps Lock key hasn’t yet been activated. If, however, you forgot the password, then you can change it under the supervision of experts.
- Ensure that Juno Webmail Account has Correct Configuration
If your Juno webmail account was created correctly, the new account information should appear at the end of the confirmation screen. Additionally, if you have logged into the account successfully as earlier, it must be correct.
- Check that you haven’t set the password in Juno software
Do you have the program to configure to remember your Password automatically? In most cases, the password present into the Juno program may be changed. It can happen, if, for instance, you have pressed a key accidentally on the keyboard. If you’re sure that your account password is correct, remove the currently set password from the software and re-enter it. This step would solve the error if the password were changed accidentally.
- Make sure that the access number is correct
To make a successful login to the Juno webmail account, it’s necessary to make sure that the access number of your area is valid. When choosing the access number, it may be the area code or placed in the general geographic region rather than local numbers. You may experience extra telephone charges if you select access numbers that aren’t covered by the local calling plan.
Note: – You’re only responsible for several telephone charges associated with accessing the services. Juno will not refund you for such costs, such as toll charges or long distance.
- Check Juno webmail version
Do you have the new edition of Juno webmail program? If you’re unsure about the Juno version, you can seek the help of IT professionals or go to the Juno official site to know the step-by-step direction to check the version.
- Test the encryption settings
If you’re running the Windows 98, 2000, ME, or XP:
- Double-click on the ‘Computer’ icon on the desktop, followed by the ‘Dial-Up Networking’ icon.
- Click on the Juno icon to select it. Choose ‘Properties’ option from the ‘File’ menu.
- Choose the ‘w Server Types’ tab and make sure the ‘Require encrypted password’ option is not checked. Click ‘OK,’ and then ‘OK’ again.
If you’re still facing issues with the Juno webmail account, call on the Juno support number and seek the technical assistance to solve out all problems instantly and efficiently.